Supervisor, Technical Customer Care

Minneapolis, Minnesota💼 Full-time🗓 2026-03-13 → 2026-09-27

Core

Lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development while driving SLA performance.

Role type

Front-line leadership supervisor for technical support

Builds

Home and community-based care technology platform

Domain

Healthcare technology / Home care ecosystem

Deliverable

production ML models | product features | dashboards & analysis | client delivery | infrastructure

Required skills

Team leadership, performance management, SLA adherence, operational metrics analysis, escalation triage, conflict resolution, strategic planning, resource allocation

Preferred skills

Product expertise, industry knowledge, coaching methodologies

Responsibilities

Lead, coach, and develop Technical Customer Care staff; Own day-to-day operational health of Technical Customer Care; Serve as the primary escalation owner; Monitor, analyze, and report on operational performance metrics; Deliver performance evaluations and manage corrective action processes

Seniority

Supervisor, direct management of 12-15 staff

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About hhaexchange

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.