Gruppenleiter Intensivkundenbetreuung / Forderungsmanagement (m/w/d)
Core
Leading a team responsible for handling customer complaints, claims, and debt collection, including intensive support for customers facing liquidity shortages and business restructuring.
Role type
Team Lead, Credit Management & Customer Recovery
Builds
Recovery plans, liquidity forecasts, and financial analysis reports for distressed customers
Domain
Manufacturing (Construction Machinery) + Credit Management
Required skills
Financial analysis, liquidity planning, BWA analysis, team leadership, negotiation, conflict resolution, MS Excel
Preferred skills
Business administration degree, advanced financial knowledge
Responsibilities
Resolve customer complaints and manage claims, provide intensive support to customers with liquidity issues, lead assigned team members, analyze customer financial situations, enforce individual financial measures, create liquidity plans
Seniority
Mid-Senior, Team Lead