Operations & Support Service
Core
German gPMO role responsible for service delivery improvement, complaint ticket process execution, and project-specific service support.
Role type
German gPMO
Builds
Service delivery improvements and project-specific service execution
Domain
IT Service Management (ITIL) / gPMO
Deliverable
client delivery
Required skills
solution finding, ITIL Foundation, STRIVE process knowledge, conducting professional meetings, stakeholder management basics, communication in tickets, team work, adaptability, self-motivation
Preferred skills
training capability, delegation, ownership
Technologies
ITIL, STRIVE, gPMO
Responsibilities
Conduct training, follow STRIVE gPMO KPIs, manage complaint ticket process, execute project-specific services, conduct professional meetings
Seniority
Mid-level (3-6 years experience)
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