Teamleiter Kundenservice Innendienst w/m/d
Core
Lead a small B2B customer service team and manage key account relationships to strengthen customer retention.
Role type
Team Lead, B2B Customer Service (Innendienst)
Builds
Customer service operations and B2B account management processes
Domain
B2B Services / Customer Success
Required skills
Team leadership, B2B account management, process optimization, cross-functional coordination, business acumen, analytical thinking
Preferred skills
Empathy, solution-oriented mindset, clear communication, motivation skills
Responsibilities
Lead and develop a team of three customer service employees, manage annual reviews with key business customers, identify and drive process improvements, coordinate with sales, logistics, and production teams