Teamleiter (m/w/d) Vertriebsinnendienst
Core
Leading and developing the internal sales operations team, ensuring information flow between departments, and managing escalations and complaints.
Role type
Team Lead, Internal Sales Operations
Builds
Internal sales processes and customer service workflows
Domain
Electrical engineering wholesale / Manufacturing
Required skills
Team leadership, SAP S/4 HANA, MS Office, German (fluent), English (good), Technical understanding of electrical engineering
Preferred skills
Experience in electrical wholesale trade
Responsibilities
Coordinate projects, escalations, and complaints; Lead team meetings and align tasks/goals; Define KPIs and create forecasts/revenue plans; Act as second escalation level for complex customer inquiries; Collaborate with outside sales and key account management.
Seniority
Mid-level, hands-on manager