Teamleiter/-in Kundenbetreuung und Seminarorganisation (m/w/d)
Core
Leading a team of seminar organizers to ensure smooth operations for IT training courses and seminars.
Role type
Team Lead for Customer Support and Seminar Organization
Builds
IT training courses and seminars for companies and government authorities
Domain
Corporate training and education
Required skills
Team leadership, project management, process improvement, cross-functional collaboration, data analysis, stakeholder representation
Preferred skills
Customer-centric mindset, prioritization, adaptability under pressure
Technologies
N/A
Responsibilities
Lead a team of approximately 15 seminar advisors, conduct goal-setting interviews and feedback sessions, oversee seminar planning and organization, improve internal processes, collaborate with sales and IT departments, analyze key performance indicators, represent the team in internal and external meetings
Seniority
Mid-level management