Chef de projet (F/H) - Marrakech - Français - Anglais - Confirmé
Core
Senior project manager leading a large customer service team to meet operational KPIs, profitability, and quality standards for global accounts.
Role type
Senior IC project manager (customer service operations)
Builds
Customer service operations and performance dashboards
Domain
BPO / Customer Service / Operations Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team management (100+ staff), KPI analysis, operational reporting, process compliance, incident management, performance coaching
Preferred skills
Analytical synthesis, cross-functional collaboration, decision-making, proactive leadership
Technologies
N/A
Responsibilities
Monitor operational KPIs, profitability, margin, turnover, and absenteeism; Manage senior supervisors and their development; Prepare activity reports for top management; Lead production committees and client meetings; Ensure process and quality compliance; Handle production incidents; Maintain social climate.
Seniority
Senior, hands-on IC with team leadership
