Gruppenleiter (m/w/d) Mahn- und Forderungsmanagement
Core
Leading the debt collection and claims management unit, setting targets and budgets, optimizing processes, and coordinating internal/external partners to recover claims.
Role type
Senior team lead (debt collection and claims management)
Builds
Operational performance of the claims management unit
Domain
Energy industry + debt collection
Required skills
Team leadership, budget management, process optimization, stakeholder coordination, claim valuation, SAP (R/3, IS-U, S/4HANA), MS Office, analytical thinking, strategic planning
Preferred skills
Experience in energy sector, knowledge of energy regulations (AVB, GVV), project management
Technologies
SAP (R/3, IS-U, S/4HANA), MS Office
Responsibilities
Lead the debt collection unit, set and monitor KPIs, optimize workflows, coordinate external partners (law firms, collection agencies), decide on claim validity, contribute to strategic development
Seniority
Senior, hands-on IC with team leadership