Teamleiter im Call Center (m/w/d)
On-site
Core
Leading a team of up to 15 employees in a call center to achieve sales targets and manage daily operations.
Role type
Team Lead (Call Center)
Builds
Sales performance and team productivity
Domain
Customer service / Sales
Required skills
Team leadership, Personnel scheduling, KPI reporting, Analytical skills, Organizational skills, Communication, Problem-solving, Reliability
Preferred skills
Experience with TT-Call
Technologies
TT-Call
Responsibilities
Disciplinarian and functional leadership of up to 15 employees, Development and promotion of the team, Personnel scheduling, Independent management of daily business to ensure sales targets, Communication and reporting of KPIs to superiors and clients
Seniority
Mid-level, hands-on IC