Lead Field Technician
Core
Leading and managing a team of technicians across onsite and remote locations within the AMER region to ensure high-quality technical support delivery and operational compliance.
Role type
Senior IC technical operations supervisor
Builds
Technical support operations and repair services
Domain
IT/Technical Support Operations
Deliverable
client delivery
Required skills
Team leadership, performance management, troubleshooting validation, operational compliance, resource planning, stakeholder coordination
Preferred skills
Coaching, scheduling optimization, client-facing reporting
Responsibilities
Supervise technicians across multiple locations, deliver technical training, review and approve hardware diagnostics and repair trips, monitor operational compliance, conduct performance reviews, manage scheduling and time-off requests, act as primary point of contact for regional coordination
