Kundendienstleiter (m/w/d)
Core
Leading and coordinating the technical customer service team for building automation, heating, cooling, ventilation, and plumbing projects.
Role type
Senior IC customer service manager (building technology)
Builds
Technical customer service operations for building automation and HVAC systems (via careerplan.io/jobs/2410304-kundendienstleiter-mwd-at-konzmann-gebaudetechnik-gmbh)
Domain
Building technology / HVAC / Building automation
Deliverable
physical/clinical work
Required skills
Team leadership, project coordination, technical problem analysis, process optimization, customer relationship management, MS Office proficiency, Class B driver's license
Preferred skills
Technical training in electrical, SHK, or building technology, experience with industry-specific software
Responsibilities
Coordinate service technician dispatches, plan maintenance and repair work, ensure quality and safety compliance, analyze technical issues, optimize service processes, lead and motivate the team
Seniority
Senior, hands-on IC