Branch Service Manager
Core
Lead and manage service operations within the SCSO department, optimizing processes and ensuring high-quality service delivery to internal and external stakeholders.
Role type
Service Manager (SCSO)
Builds
Service operations and customer service processes
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Service operations management, team leadership and development, process optimization, customer satisfaction management, performance monitoring and reporting, risk management and compliance, resource allocation, project management
Preferred skills
Master's degree in Business Administration, Finance, or Banking
Technologies
Service management software, CRM systems, Microsoft Office Suite
Responsibilities
Oversee day-to-day service operations ensuring adherence to policies and SLAs; Lead, mentor, and develop a team of service professionals; Continuously review and analyze service processes to enhance efficiency; Monitor and analyze customer feedback to ensure high satisfaction; Establish and track KPIs for service operations; Ensure compliance with regulatory requirements and internal policies; Collaborate with other departments for seamless service delivery; Manage resources including staffing, budget, and technology; Participate in or lead service-related projects
Seniority
Mid-Senior, hands-on IC