Gruppenleiter (m/w/d) Kundenzentrum in Mannheim
On-site
Core
Team leader for customer service operations in the energy sector, responsible for team management, process optimization, and sales collaboration.
Role type
Team Lead, Customer Service Operations
Builds
Customer service processes and sales opportunities
Domain
Energy industry, Customer Service
Required skills
Team leadership, Staffing & scheduling, Process management, Sales collaboration, Data analysis, MS Office, SAP-ISU
Preferred skills
Coaching, Change management, Strategic thinking
Responsibilities
Lead and coach the team, Plan staffing and shifts, Optimize operational processes, Collaborate with sales, Analyze customer satisfaction data
Seniority
Mid-level, Hands-on IC