Teamleitung Bestandskundenservice PKV (m/w/d)
Core
Building and leading a new existing customer service department for private health insurance, establishing structures, recruiting, and developing team performance.
Role type
Senior team lead (existing customer service, private health insurance)
Builds
New service department and team for private health insurance existing customers
Domain
Insurance (Private Health Insurance)
Required skills
Private health insurance expertise, team leadership, recruitment, performance management, stakeholder management, project management, analytical thinking, structured work
Preferred skills
Digital affinity, empathy, clear goal orientation, negotiation skills
Technologies
None stated
Responsibilities
Build new service department structures, recruit staff, develop team competence, manage performance and service levels, engage with senior management and external stakeholders
Seniority
Senior, hands-on IC