Teamleitung (m/w/d) im Outbound
Core
Leading a team of ~15 customer advisors and managing up to two outbound campaigns to achieve qualitative and quantitative targets.
Role type
Team Lead (Outbound Telesales)
Builds
Outbound campaigns and customer service operations
Domain
Telecommunications / Telesales
Required skills
Team leadership, project management, operational process control, coaching, training development, conflict resolution, sales affinity, MS Office proficiency
Preferred skills
Experience as Team Lead, Project Trainer, or Coach in Telesales
Technologies
Dialers, MS Office
Responsibilities
Leading and mentoring a team of ~15 customer advisors, steering outbound campaigns, supporting senior leadership in target achievement, conducting employee coaching and training workshops, performing performance reviews.
Seniority
Mid-level, hands-on IC
