Operations Management
1,166 open positions
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Team Manager - Life/Disability Insurance for Taguig SutherlandTaguig, NCR, ph 1mo Lead a team delivering operational excellence and quality service for insurance claims support programs.
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Shift Lead, Partner Service Delivery-HeroDhaka, bd 1mo Manage partner service operations, supervise agents, and monitor performance metrics during assigned shifts.
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Responsable Service Client (H/F) - CDD METRO/MAKROChâlette-sur-Loing, Centre-Val de Loire, fr 1mo Supervise customer service operations, manage complaints and disputes, and lead a 4-person team to ensure optimal customer experience.
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Manager, Customer Assurance Program Infoblox International, Inc. FilialStockholm, Sweden 1mo Increase customer satisfaction by resolving critical technical support issues and driving best-practice adoption to prevent recurrence.
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HVAC Service Operations Manager JciMaumee-Ohio-United States of America $89k–$134k1mo Lead service operations for HVAC and building controls customer accounts, driving labor and material growth, profitability, and team performance.
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Supervisor de Comunicação Interna↗ Madm BrasilOsasco, SP, BR 1mo Lead teams responsible for customer experience, operational quality, AI monitoring, and critical customer support.
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Automotive Service Manager LithiaMercedes Benz of Paramus, Paramus, NJ 07652 $200k–$200k1mo Lead the service department at a luxury Mercedes-Benz dealership to drive operational performance, profitability, and customer experience.
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Customer Service Director // Directeur du service à la clientèle↗ Rolf C. HagenBaie-d'urfe, QC, CA 1mo Lead and oversee the Customer Service function across Canada for a pet product company, managing order management, claims, and consumer services.
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Customer Care Center Japan Operation Supervisor HpRemote 1mo Leading a remote team providing high-quality customer support to Japan-based consumers and commercial clients, focusing on CSAT, resolution rates, and operational efficiency.
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Operations Specialist GadventuresCape Town, South Africa 1mo End-to-end operational support for small group tours across Southern Africa, ensuring smooth trip execution, traveller support, and supplier quality management.
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Team Leader, Operations↗ ConcentrixBogotá, CUN, CO 1mo Supervise call center associates, ensure KPIs are met, and handle escalated customer calls.
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Director Claims↗ Mercury Insurance CompanyRemote $184k–$184k1mo Lead a geographically dispersed team of 200+ employees managing auto casualty, liability, and physical damage claims to ensure accurate routing, efficient handling, and strong customer outcomes.
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Care Operations Team Lead↗ ImpressBarcelona, CT, ES $24k–$28k1mo Lead, coach, and develop a team of Patient Care Specialists to ensure high-quality patient interactions and optimize workflows for an orthodontic clinic chain.
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Repairs Team Leader KoneMachelen, BE 1mo Manage a team of technicians to ensure elevator and access system repairs meet service agreements and customer expectations.
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People Lead (gruppchef) Fjärrvärme/Fjärrkyla Stockholm↗ Wsp I SverigeStockholm, Stockholm County, Sweden 1mo Leading a thermal production and distribution team in Stockholm with responsibility for offices in Falun and Uppsala, managing personnel, business development, and client projects in district heating and cooling.
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AVP, Disability & Absence Claims Operations↗ MetlifeRemote, US $200k–$200k1mo Strategic leadership for Short-Term Disability (STD) and Absence Management (AMS) claims operations for large national accounts (50,000+ lives), ensuring high-quality, compliant, and scalable service delivery.
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Technical Support Engineering Manager MicrosoftMexico City, México 1mo Lead a team of product experts to solve complex customer technical issues and act as an escalation point for Support Engineers.
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Service Supervisor CottinghambutlerinsuranceservicesincDubuque, IA 1mo Lead, coach, and develop a team of service staff to ensure accurate, timely, and exceptional service for clients while managing daily workflow and projects.
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Superviseur de production IT / Team Leader Anglais H/F EverienceParis, IDF, fr 1mo Supervise and coordinate on-site IT support technicians to ensure high-quality user experience and operational performance for a global electrical distribution leader.
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Director, Field Engineering PansophiclearningCorporate Office - Parma $150k–$150k1mo Lead field engineering support services, manage on-site installation/maintenance teams, and oversee vendor partnerships to ensure optimal IT support for schools and educational institutions.
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Customer Service Responsible Sika-AGAlcobendas, MD, es 1mo Supervise customer service quality, KPI achievement, and team operations to ensure high satisfaction levels.
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Partner Operations Manager (GenAI & Emerging Products)↗ TikTokSingapore, S00, SG 1mo Manage partner operations strategy, governance, and processes for Content Review's extended workforce to ensure platform safety.
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Service Operations Manager↗ Assa Abloy GroupBarcelona, CT, ES 1mo Leading and optimizing operational activities for the installation, maintenance, and service delivery of integrated security systems to ensure alignment with business growth and financial targets.
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Master Tech - GE (Monterrey) UnisysMexico City, CDMX, Mexico 1mo Lead field engineering technicians and manage site operations to ensure best-in-class client experience and resolve complex technical escalations.
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Field Service Engineer Lead↗ McAlister DesignDublin, OH, US 1mo Lead and manage daily operations of the Field Service team to ensure safe, efficient, and high-quality delivery of automation, controls, and technical support services for customers.
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Field Service Engineer Lead↗ Integrion AutomationRemote, US 1mo Lead and manage daily operations of a field service team to deliver automation, controls, and technical support services safely and efficiently.
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Service Manager↗ Climate ProsTamarac, FL, US 1mo Lead a team of technicians to deliver commercial refrigeration service, manage center operations, and ensure SLA compliance.
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Account Specialist↗ U-HaulPhoenix, AZ, US 1mo Lead and support a team of Account Specialists to oversee daily operations, assist clients with reporting and collections, and ensure compliance within the self-storage insurance industry.
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Manager, Customer Support↗ First DueRemote $100k–$100k1mo Manage daily operations, team performance, and process execution for a B2B SaaS customer support function serving fire and EMS agencies.
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Customer Care Supervisor (m/w/d)↗ Boston ScientificDüsseldorf, NW, DE 1mo Lead and develop a Customer Care team in a complex international environment, focusing on team building, coaching, and service level excellence.
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Satair - Customer Resolution Manager - Satair Channel, APAC AGSingapore Area 1mo Manage customer resolution for aircraft spare parts, ensuring high satisfaction and on-time delivery for the APAC region.
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Senior Manager Client Care↗ VisaBogotá, CUN, CO 1mo Leading and developing a team of Client Care Managers to deliver world-class customer service, focusing on employee engagement, coaching, and efficiency metrics.
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Engagement Center Supervisor↗ Access HealthcareRemote, US 1mo Lead call center operations, manage staff performance, and oversee program delivery to meet client service level agreements.
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Office Services Manager Rr-DonnelleyDallas, TX, us $69k–$69k1mo Operations leader responsible for executing service delivery, ensuring operational excellence, and managing cost-to-serve models for clients across single or multiple service offerings.
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Contract- / Service Manager (w/m/div.) Bosch-GroupRemote 2mo First point of contact for customers at the Schwaig site regarding all technical and service-oriented matters, analyzing service contracts against KPIs, and coordinating service activities.
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Field Collection Team Leader - Pangkal Pinang Cermati-ComPangkalpinang, Bangka Belitung Islands, id 2mo Manage and monitor collection and recovery performance to ensure target achievement for delinquency and moving AR.
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MC/EDS/OES Field Service Manager ThermofisherYokohama, Japan 2mo Lead the Japan field service team for OES, MC, and EDS product groups, managing 11 engineers and external partners to ensure high-quality service delivery and revenue execution.
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Manager, Mechanical Claims Adjuster↗ ProtectiveRemote, US $85k–$85k2mo Manage a team of Mechanical Claims Adjusters to oversee the processing of automotive repair claims, ensuring accuracy, efficiency, and adherence to policies.
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Customer Service Team Leader AyvensBristol CEC $32k–$32k2mo Lead and manage a team within the Customer Service department to achieve KPIs, SLAs, and high-quality service standards for drivers, brokers, and dealerships.
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Support Leader↗ E-CoreRemote 2mo Lead a global technical support team, managing people, performance, and operational metrics while ensuring high-quality customer service and driving process improvements.
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?Regional Manager - Field Services↗ Remote 2mo Provide direct supervision, operational leadership, and performance oversight of field adjusters to ensure timely claim handling and service excellence.
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Area Supervisor DexterraQC, ca 2mo Lead a team of mobile cleaners servicing multiple bank branches in the Montreal area, acting as the client-facing leader responsible for service delivery, performance metrics, and business development.
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Support Team Lead ScaleaiLATAM 2mo Lead, coach, and develop a team of Support Specialists (Tier 1-3) to ensure high-quality support experiences and drive operational performance.
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Manager, Technical Support - 11750 CoupaTokyo, Japan 2mo Lead and empower a Japan-based support engineering team to drive daily support operations and maintain excellence in global performance metrics.
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Supervisor Operacional QimaBotucatu, SP, br 2mo Lead field operational teams to ensure execution excellence, resource control, and close client relationships.
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Customer Service Team Lead LalamoveParañaque, Metro Manila 2mo Lead and optimize a customer service team for an on-demand delivery platform, ensuring high performance across voice and chat channels.
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Manager, Care and Retention CogecoBurlington, ON 2mo Design and implement short and long-term strategies for customer retention and advocacy, leading a team of supervisors to drive business objectives and customer success.
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Deputy Director for Performance, Accountability & Service Excellence City-Of-New-YorkNew York City, NY, us 2mo Strengthen the City's accountability infrastructure by ensuring accurate performance reporting, turning data into action for executive reviews, and integrating customer experience into performance management to improve service delivery.
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