Operations Management
2,820 open positions
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Associate Director - Operations CnxPOL Katowice - Atrium Katowice, 54 Graniczna Street, PL 19d Lead large-scale multilingual programs and drive operational excellence for key client accounts in a BPO environment.
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Service Delivery Manager, Government ThomsonreutersUnited States of America, Frisco, Texas $74k–$138k19d Manage support and consulting services engagements for government clients, ensuring production stability and service level agreement delivery.
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Customer Service Team Leader FreseniusmedicalcareMacquarie Park, NSW, AU 19d Lead, support, and develop the Customer Service team to ensure high-quality service delivery across orders, enquiries, and issue resolution.
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Manager - Client Operations & Support ZinniaGurugram 19d Operational liaison managing client inquiries, escalations, and service requests for a life/annuity technology platform.
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Operation Assistant Manager (Supervisor/ra) Call Center-Sector Banca Teleperformance SpainBarcelona €21k19d Manage a call center coordination team for a banking client, ensuring service quality, profitability, and KPI optimization.
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District Manager RollinsPhoenix, Arizona $80k–$90k19d Lead sales and service operations for wildlife management across a territory, driving growth and ensuring operational excellence.
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Site Account Manager Rr-DonnelleyBoston, MA, us $85k–$95k19d Operations leader responsible for executing service delivery, ensuring operational excellence, and managing client relationships for a BPO/outsourcing environment.
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Supervisor, Customer & Partner Care XometryLexington, KY 19d Lead contact center and order processing teams to ensure timely, accurate Purchase Order (PO) handling and high customer satisfaction.
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Supervisor - Service Operations LumosfiberWaynesboro, VA $68k–$80k19d Leads employees and contractors to ensure professional customer experiences during onsite telecom service installation and troubleshooting, while managing departmental operations, budgets, and safety standards.
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Senior Manager, Contact Centre Strategy & Operations Ministry of ManpowerSingapore 19d Shape the future of customer interactions by managing an outsourced Contact Centre handling 1.5 million annual interactions across various channels.
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Customer Service Partner Operations Manager, Mandarin Speaking (Singapore Based) Aitomic JobsSingapore 19d Partner Operations Manager responsible for managing BPO partners and services to deliver exceptional customer support for the Airbnb community.
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AVP/ VP, Client Services Manager, Customer Service Hub (CSH), Group COO DBS BankSingapore 19d Lead strategic initiatives to enhance customer experience, improve operational efficiencies, and manage Customer Centre demand and budget.
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Installation Manager Dish-NetworkAvon, Massachusetts $63k19d Manage and lead a team of 8-10 field service technicians to optimize operational efficiency, reduce repeat visits, and ensure 100% customer satisfaction through proactive coaching and data-driven route optimization.
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Customer Service Manager - United Overseas Bank United Overseas BankSingapore 19d Manage escalations from the Inbound Department, liaise with business owners to resolve customer issues, and handle complaints within established service turnaround times.
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Manager II, Customer Care Tax ToastRemote - USA $90k–$184k19d Manage a team of 10-12 Customer Care Tax Experts to support restaurants with payroll tax issues, focusing on improving customer outcomes and operational efficiency.
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Director - Global Services Labwater Veolia Environnement SALane End, England, gb 19d Lead the global service organization for Labwater Solutions, driving operational excellence, recurring revenue growth, and customer success in the laboratory and life sciences sectors.
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Case Operations Manager MorganmorganjobsapplynowChicago 19d Mini-COO of cases driving effective and efficient work up of client cases from sign-up to settlement.
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Customer Experience Team Manager - Korean Team (Based in Bangkok) AgodaSeoul 19d Lead a team of approximately 15 contact center agents in an inbound setup, monitoring traffic, coaching staff, and ensuring service levels are met for Agoda's global customer base.
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Collections Team Leader Wns-Global-ServicesCape Town, NA, za 19d Leading a team of Customer Service Associates to manage customer contacts and queries, ensuring adherence to SLA KPIs and driving operational excellence in debt collections.
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Service Team Leader - Initial Hygiene Rentokil InitialNew Zealand 20d Guide and support a team of Initial Hygiene Technicians to execute field operations, ensure service quality, and maintain health & safety standards across the Hamilton & Bay of Plenty regions.
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Field Collection Team Leader Cermati-ComCirebon, West Java, id 20d Manage and monitor collection and recovery performance to ensure target achievement, supervise field collectors, and handle complex customer cases.
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Lead, VAM (CLM Cluster) Delivery-HeroPhnom Penh, kh 20d Lead Virtual Account Management (VAM) operations for foodpanda, managing in-house and BPO teams to drive portfolio performance and vendor health.
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Senior/Lead Executive - Centre for Service Excellence Maritime and Port Authority of SingaporeSingapore 20d Lead service delivery and experience operations for a diverse stakeholder group including learners, industry partners, and the public, managing customer journeys, complaints, and quality service matters.
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Team Lead↗
NeoWorkRemote
20d
Lead, coach, and motivate a team of frontline agents or specialists supporting U.S. clients while handling complex cases directly.
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Operations Manager↗
NeoWorkRemote
20d
Lead dedicated client teams and own day-to-day delivery, acting as the bridge between NeoWork's teams and clients' U.S. leadership.
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Customer Services Account Lead MoogDublin, IRL, IE 20d Build and maintain strong relationships with customers and repair partners while managing repair management, after-sales activities, and service requests for a diverse European customer base.
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Teamleiter (m/w/d) Leistungsregulierung Jurpartner Services GmbHDresden, SACHSEN 20d Leading a team responsible for claims adjustment, written legal protection damage regulation, and claims/recovery management for insurance partners.
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Service Manager (gn) SPS Germany GmbHBamberg, BAYERN 20d End-to-end management of B2B services ensuring reliability, efficiency, and contractual compliance while driving economic performance and customer satisfaction.
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Teamleitung Rechtsschutz-Schadenregulierung in Leipzig (w/m/d) HUK-COBURG VVaGRemote 20d Leading and coordinating a team responsible for legal protection claims processing and optimization.
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Manager, Litigation Operations - Bodily Injury UsaaCVA,VA-Crossways I & II, US $103k–$198k20d Manage a team of litigation professionals handling active lawsuits against members, focusing on workflow, strategy, and delivering concierge-level service in mid-Atlantic auto bodily injury claims.
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Teamleitung Application Operations (m/w/d) BKK firmus KdöRRemote €63k20d Leading and managing the Application Operations team to ensure stable, secure, and documented operation of specialized applications and interfaces.
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Teamleitung Fachhandelshotline Stürmer Maschinen GmbHHallstadt, BAYERN 20d Leading the after-sales service hotline team to ensure efficient, customer-oriented handling of technical and organizational inquiries for trade partners.
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Multi Account Manager (m/w/d) Aramark DeutschlandManching, BAYERN 20d Managing contractual services and operations for multiple client sites in Southern Germany, including leadership of on-site teams and coordination with a major aircraft manufacturer.
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India Service Operations Manager / India Service Laboratory Manager FortiveIndia 20d Leading Fluke's service operations in India, including calibration, repair, technical support, laboratory management, and business development to drive operational excellence and revenue growth.
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Gruppenleiter Funktionale Sicherheit Feuerungstechnik (w/m/d) TÜV SÜD AGRegensburg, BAYERN 20d Lead a team responsible for functional safety processes, digitalization, and customer relationship development.
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Teamleiter Vertragswesen Service (m/w/d) VT-0441 A pbb Buddensiek GmbHWuppertal, NORDRHEIN_WESTFALEN 20d Leading a team of ~10 employees across two locations to manage contract creation, review, and processing for maintenance and service offers, including complex negotiations and customer support.
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Aftermarket Manager - Flygt AC Pumps XylemPewaukee, Wisconsin, US $140k20d Lead the aftermarket performance of Flygt AC Pumps, overseeing engineering, field service, and customer service teams to deliver repair operations and spare parts support.
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Senior Manager of Environmental Services RepublicNorwood, MA, USA $139k20d Provide regional leadership for Environmental Solutions Customer Support operations, ensuring high-quality, compliant, and scalable service delivery across complex, regulated workflows including waste profiling, onboarding, approvals, and billing.
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Leitung Vertriebsinnendienst & Customer Service (m/w/d), Salzburg HQ TEXPORT HandelsgesmbHSalzburg, SALZBURG €39k20d Leading a 15-person team in sales operations and customer service, managing order processing, project execution, and customer excellence for fire protection clothing.
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Regionalleitung Hörakustik (m/w/d) GRONDE Sehen & Hören GmbHAugsburg, Bayern, BAYERN 20d Organizing and coordinating hearing aid services across eight branches, ensuring quality standards, and leading the hearing aid teams.
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TEAMLEITUNG (M/W/D) BIBLIOTHEKSSERVICE Stadtverwaltung ChemnitzChemnitz, Sachsen, SACHSEN 20d Leading the library service department to develop customer service standards, manage complaints, and implement digital/analog projects for a public library.
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Director, Field Capabilities, EMEA (M/F)↗ Otis Elevator Co.Madrid, Community of Madrid, Spain 20d Leads a team delivering training programs for Otis field personnel to ensure workforce knowledge, skills, and tools for world-class customer service and operational excellence.
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