Teamleitung Fachhandelshotline
Core
Leading the after-sales service hotline team to ensure efficient, customer-oriented handling of technical and organizational inquiries for trade partners.
Role type
Team Lead, After-Sales Service Hotline
Builds
After-Sales service processes and customer support solutions
Domain
Industrial machinery / After-Sales Service
Required skills
Team leadership, technical understanding of machinery, service process coordination, warranty case management, service KPI analysis, process optimization, resource management
Preferred skills
Technical or commercial-technical education, additional training in technical/business/service focus, experience with service/ticket/ERP systems
Responsibilities
Lead the team functionally and disciplinarily, coordinate phone support and spare parts/repair processes, manage warranty cases, analyze service metrics, develop standardized workflows and escalation paths, identify resource optimization potential
Seniority
Mid-Senior, Hands-on Team Lead
