Supervisor - Service Operations
Core
Leads employees and contractors to ensure professional customer experiences during onsite telecom service installation and troubleshooting, while managing departmental operations, budgets, and safety standards.
Role type
Senior IC service operations supervisor
Builds
Fiber optic network service delivery and operational efficiency
Domain
Telecommunications / Fiber Optic Infrastructure
Required skills
People leadership, budget management, SLA adherence, safety compliance, performance evaluation, process improvement, project management, vendor coordination, field visit management, administrative oversight
Preferred skills
Bachelor's degree, servant leadership, cross-functional collaboration
Technologies
None explicitly stated
Responsibilities
Supervise teams to achieve service and quality objectives; manage budgets and SLAs; conduct field visits for customer feedback and compliance reviews; evaluate employee performance and provide training; ensure adherence to safety codes and regulations; coordinate installation and repair activities; manage timesheets and contractor invoicing.
Seniority
Senior, hands-on IC