Service Delivery Manager, Government
Core
Manage support and consulting services engagements for assigned clients using C-Track solutions, providing stabilization and ongoing production support.
Role type
Service Delivery Manager
Builds
Support and consulting services engagements
Domain
Government services / IT Operations
Required skills
Service delivery management, business process management, customer service, problem solving, troubleshooting, prioritization, time management, risk management, escalation, analytical skills, software development lifecycle management
Preferred skills
Hybrid work capability
Technologies
C-Track
Responsibilities
Manage support and consulting services engagements with assigned clients using C-Track solutions; execute and manage service level agreements with client stakeholders; build and maintain effective relationships internally and externally; balance client advocacy with business goals; monitor customer satisfaction and respond to requests or problems; coordinate with testing and validation groups; ensure operational requirements and best practices are factored into plans.
Seniority
Mid-level, hands-on IC