Manager - Client Operations & Support
Core
Operational liaison managing client inquiries, escalations, and service requests for a life/annuity technology platform.
Role type
Manager, Client Operations & Support
Builds
Operational insights, service delivery support, and client relationship management for insurance carriers.
Domain
Financial Services / Insurance / Life & Annuities
Deliverable
dashboards & analysis
Required skills
Client escalation management, cross-functional coordination, operational reporting, process improvement, stakeholder management, data analysis
Preferred skills
Life insurance operations, global delivery models, Lean/Six Sigma, operational reporting
Technologies
Microsoft Office
Responsibilities
Manage client escalations from intake to resolution, monitor shared mailboxes, collaborate with internal teams (Ops, Tech, Finance), provide operational metrics and reporting, prepare business review materials, identify process improvements.
Seniority
Manager, hands-on leadership