India Service Operations Manager / India Service Laboratory Manager
Core
Leading Fluke's service operations in India, including calibration, repair, technical support, laboratory management, and business development to drive operational excellence and revenue growth.
Role type
Senior Service Operations Manager / Laboratory Manager
Builds
Calibration and repair services for Test & Measurement equipment
Domain
Test & Measurement / Industrial Instrumentation
Required skills
Service operations leadership, calibration and measurement principles, Test & Measurement equipment knowledge, laboratory management, P&L ownership, team leadership, business development, quality compliance (ISO 17025/NABL), financial management, cross-functional collaboration
Preferred skills
N/A
Technologies
N/A
Responsibilities
Lead repair, calibration, and technical support activities; ensure achievement of Service KPIs (TAT, OTD, CSAT, Backlog, Revenue, Profit); develop and execute annual operating plans; manage laboratory capacity and compliance with ISO 17025/NABL; grow service revenue and operating profit; own service P&L performance; recruit, coach, and develop service professionals; partner with Sales, Product, Quality, and Engineering teams.
Seniority
Senior, hands-on IC with team leadership