Leitung Vertriebsinnendienst & Customer Service (m/w/d), Salzburg HQ
Core
Leading a 15-person team in sales operations and customer service, managing order processing, project execution, and customer excellence for fire protection clothing.
Role type
Senior Sales Operations & Customer Service Manager
Builds
Efficient order management, servicedelivery, and project execution for global fire protection products
Domain
Manufacturing / Fire Protection Industry
Required skills
Team leadership, Order management, Project management, Process optimization, KPI analysis, Data management, Customer relationship management, Cross-functional collaboration
Preferred skills
Strategic thinking, Change management, Stakeholder management
Technologies
ERP systems, CRM tools, Reporting software
Responsibilities
Lead and develop a 15-person sales and service team, Oversee order and contract management processes, Plan and coordinate project business, Ensure high customer satisfaction through process optimization, Analyze KPIs and implement improvements, Manage customer data quality and integrity
