Operations Management
1,224 open positions
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R&M - Customer Service Manager- Springfield, OH KonecranesSpringfield, Ohio, us 1mo Manage, oversee, and coordinate equipment, spare parts, technical support, and warranty customer service activities and personnel.
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Corporate Travel Support Wns-Global-ServicesQuezon City, NCR, ph 1mo Manage daily corporate travel operations, lead a team of L2 resources, and ensure client satisfaction and KPI/SLA achievement.
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Teamleiter im Kundenservice - kaufmännischer Bereich für die Bosch Sicherheitssysteme (w/m/div.) Bosch-GroupLeipzig, SN, de 1mo Leading and developing a customer service team within the commercial department of Bosch Security Systems, focusing on team organization, performance management, and operational optimization.
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Customer Care Supervisor NovantaNorth Syracuse, NY $55k–$82k1mo Lead and develop a team of Customer Care Representatives to support customers relying on precision motion and positioning technologies for life sciences, medical, imaging, and automation applications.
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Technical Lead↗ KeoghsBolton, ENG, GB 1mo Lead technical operations and quality assurance for the pre-litigation credit hire unit, ensuring alignment with client SLAs and the Keoghs Quality Framework.
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Operations Manager - Contact Centres - Temporary↗ Air CanadaDorval, QC, CA 1mo Lead and coach Customer Sales and Service Agents to deliver superior customer service and achieve productivity objectives in a contact centre environment.
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?Teamleiter Grünpflege | Berlin (m/w/d) Berlin, BERLIN 1mo Leading a team to manage landscaping and green maintenance services, including seasonal and winter operations, for residential and commercial clients.
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Front Line Manager – Property Claims AvivaCalgary, CA $90k–$115k1mo Lead the day-to-day operation and development of a team of frontline property claims handlers, focusing on customer outcomes, team performance, and operational excellence.
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Client Service Manager, Central Island↗ CommissionairesNanaimo, BC, CA 1mo Lead operations team and drive business growth for a security services company serving commercial, residential, and government clients in the Central Island region.
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Supervisor (H/M) Pertor Ascensores Alicante INTERINIDAD↗ OtisAlicante, VC, ES 1mo Supervise and coordinate technical teams (including subcontractors) for elevator maintenance and service operations in Alicante.
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Manager, Member Recovery LendingClubLehi, UT $92k–$115k1mo Manage the performance of Member Recovery staff performing collections in a pre-charge environment across multiple contact channels (phones, chat, text) while executing new collections strategies to drive efficiency for the consumer loans business.
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Direct Sales Manager - Grand Rapids, MI↗ Farmers Insurance GroupGrand Rapids, MI, US 1mo Manage a direct sales team selling multi-line insurance products primarily through inbound calls.
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Warranty Consultant Msx-InternationalBracknell, gb 1mo Provide proactive customer support and manage live warranty claims for the UK market across CAR, Motorcycle, and Power Product segments.
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Sr. Manager, B2B Field Service Operations Samsung Electronics6555 Excellence Way, Plano, TX, USA 1mo Oversees B2B escalations from customers and sales for service solutions, providing operations support to improve brand image and drive customer loyalty.
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Manager Customer Service↗ Water CorporationBalcatta, WA, AU $136k–$136k1mo Lead and coach a team of leaders to drive operational excellence, performance improvement, and transformation within a high-volume contact centre.
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?Professional Services Director↗ Bradford, ENG, GB $82k–$82k1mo Lead client delivery, operational performance, team development, and service strategy across the organisation.
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Manager, Client Experience↗ BoldrToronto, ON, CA 1mo Manage client relationships and lead a team of Team Captains to ensure operational excellence and client success for a global B-Corp.
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Head of Customer Service Excellence↗ EtacArnoldstein, K, AT 1mo Lead and develop the Customer Service department to drive customer excellence, process efficiency, and commercial performance in an international B2B environment.
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Operations Manager↗ IntouchcxBogotá, CUN, CO 1mo Direct and manage operational activities for specific programs, ensuring KPI targets and Service Level Agreements are met while coaching and recruiting Team Leaders.
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SUPERVISOR CUSTOMER EXPERIENCE - DTC↗ Mohawk IndustriesDallas, TX, US 1mo Manage and evaluate the work performance of Customer Experience teams to ensure effective coordination between the company and its customers.
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Operational Service Manager Nordics ZeissgroupBirkerød 1mo Lead and develop a technical service team to ensure efficient, high-quality service delivery and spare parts availability for ZEISS optics and optoelectronics products in the Nordics.
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Manager - Branch Operations (Manager - Branch Operations)↗ Hdfc Life LtdMH, IN 1mo Maintain TAT and quality for operations processes, improve existing workflows, and achieve business targets for persistency, lead generation, and business retention.
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Opportunity Engagement Lifecycle - Centre of Excellence - Level↗ EYKL, IN 1mo Manage the Opportunity Engagement Lifecycle Centre of Excellence (COE) team to drive regional financial performance and ensure excellent service delivery for client handlers.
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Sr Manager Strategic Initiatives HomedepotPENNANT PARK, ATLANTA - 9141 1mo Provides strategic leadership and operational direction for HDIS field operations support, driving branch execution and optimizing workflows.
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Collections Manager CpisecurityCorporate 1mo Lead a collections team to collect receivables, mitigate revenue attrition, and ensure compliance with policies and regulations.
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Team Lead Sales Inbound (m/w/d) Radius-LimitedBerlin, Berlin, de 1mo Leading an inbound fuel sales team in Berlin to handle customer inquiries and guide prospects through the purchase process.
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Shift Lead - Customer Service Delivery-HeroDhaka, bd 1mo Lead a team of customer service agents in handling inbound and outbound chats, calls, and cases to resolve customer issues.
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Customer Support Supervisor Cermati-ComJakarta, Jakarta, id 1mo Lead and develop a customer support team to ensure timely resolution of inquiries, complaints, and requests while maintaining high service quality and customer satisfaction.
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Export Customer Service Manager Lesaffreshanghai, cn 1mo Manage customer order fulfillment, handle complaints, and lead a customer service team to ensure satisfaction and operational efficiency.
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Delivery Service Manager↗ StefaniniUsaquén, CUN, CO 1mo Manage service delivery quality, financial performance, and client relationships for IT services under contract.
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Team Leader Operations↗ ConcentrixMedellín, ANT, CO 1mo Supervise call center associates, ensure performance metrics and KPIs are met, and handle escalated customer calls.
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Bilingual Operations Manager RehireRemote 1mo Lead a high-volume client support operation, managing team performance, troubleshooting complex client/operational issues, and ensuring smooth daily operations for a fast-growing international company.
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Immigration Manager↗ SirvaAlphaville, SP, BR 1mo Oversees immigration operations team, manages visa approval processes, and drives continuous improvement for client services.
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Customer Service Team Leader WebtravelgroupMandaluyong 1mo Lead and manage a team of customer service agents to deliver exceptional service, meet SLAs, and ensure customer satisfaction for travel industry clients.
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Director Service Operations Europe & UK (m/w/d)↗ Hydro Systems GMBH & Co. KgBiberach, BW, DE 1mo Leading and developing European service locations for aviation support equipment and services, ensuring operational excellence and profitable growth.
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Team Lead Customer Care B2B - French Speaking (Lisbonne) (H/F)↗ VroomlyLisboa, P11, PT 1mo Lead a B2B customer care team to ensure operational performance and develop agent capabilities for a digital platform connecting garages with clients and suppliers.
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SUPERVISOR, MANAGEMENT ANALYST↗ State of NevadaCarson City, NV, US 1mo Operations Manager for the Risk Management Division overseeing Workers' Compensation, Insurance, and Loss Prevention, responsible for developing, analyzing, and monitoring operational activities and data for insurance procurement and audits.
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Customer Operations↗ XeroxMexico City, Mexico 1mo Lead delivery of managed services contracts for high-value clients, ensuring performance standards and strong client relationships.
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Team Lead, Benefit Analytics PeoplecorporationBurnaby, BC $95k–$95k1mo Lead a team of benefit analysts to deliver accurate group benefits and insurance solutions to clients.
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Member Retention Supervisor AceCoppell, TX 1mo Supervise retention teams to improve insurance and membership business retention results, achieve performance objectives, and ensure total member satisfaction through coaching and operational management.
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Manager, Monitoring SimpliSafeRichmond $80k–$80k1mo Manage monitoring operations and lead a team of supervisors in a 24/7 home security monitoring center to ensure accurate, timely responses to intrusion alarms and active guard video-based deterrence.
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Gestionnaire principale, Service à la clientèle Sika-AGPointe-Claire, QC, ca 1mo Lead the Canadian Customer Service function, ensuring exceptional client experiences and optimizing order management processes.
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Customer Service Team Leader 客戶服務組長 LalamoveTaipei $540k–$756k1mo Manage daily operations of a frontline customer service team, ensuring service quality and efficiency through real-time support, performance management, and team development.
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Coordinador Regional Autoservicios - GDL↗ PpgCuautitlán, MEX, MX 1mo Oversee the operation of the self-service channel within an assigned region, ensuring proper execution at the point of sale, team development, and achievement of commercial objectives.
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WFM RTM Supervisor TaskUsRemote 1mo Lead a team of Real Time Analysts to manage in-center and remote workforce resources, ensuring staffing metrics and business goals are met.
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Regional Technical Services Lead (Surface Mining)↗ OricaMonclova, COA, MX 1mo Leading regional Technical Services team to deliver drilling and blasting solutions for surface mining operations, driving customer value and sustainable growth.
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Area Service Manager – Region Mitte (m/f/d) (Hessen, Rheinland-Pfalz, Saarland) GehcRemote, DE 1mo Responsible for overall service and maintenance activities, including technical support, team leadership, and business growth for diagnostic imaging equipment in the Central Germany region.
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Service Manager↗ Koenig & Bauer Us, IncNJ, US $100k–$100k1mo Lead a high-performing, profitable, and customer-centric Service Department for industrial printing machinery, overseeing field operations, technician utilization, and work order execution.
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?Operations Lead-Lisbon↗ Barcelona, CT, ES 1mo Manage and support a team of Operations Analysts to execute regional operational strategies, ensuring consistent process deployment and driving performance in customer satisfaction, ancillary availability, and efficiency.
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