Installation Manager
Core
Manage and lead a team of 8-10 field service technicians to optimize operational efficiency, reduce repeat visits, and ensure 100% customer satisfaction through proactive coaching and data-driven route optimization.
Role type
Senior Field Service Manager (Operations & Team Leadership)
Builds
Field service operations for satellite TV and smart home installation services
Domain
Telecommunications / Field Service Operations
Required skills
Team leadership, coaching and mentoring, operational process improvement, data analytics, safety compliance, fleet management, conflict resolution, technical training, performance management, hands-on field support
Preferred skills
None stated
Technologies
None stated
Responsibilities
Direct, coach, and develop 8-10 technicians to create a high-performing team; Conduct on-site inspections to evaluate service quality and safety adherence; Manage fleet-related processes including vehicle maintenance; Address escalated customer and employee issues; Work hands-on alongside technicians to improve individual and team performance.
Seniority
Senior, hands-on IC