Operations Management
1,166 open positions
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Front Line Manager - Customer Care - Voice 4B Genpact1401-G-India: Stellar, STPI, Noida 1mo Manage day-to-day operations of a voice call center to ensure high-quality customer service delivery and operational efficiency.
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Field Service Engineer-Senior/Area Leader GehcQingdao, CN 1mo Senior Area Leader and Field Service Engineer responsible for managing a regional team, ensuring customer satisfaction, and maintaining the operational status of imaging equipment.
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Licensed Customer Service Team Leader AmeripriseCharlotte, North Carolina 1mo Lead day-to-day operations for a customer service team, driving best-in-class service for financial advisors, clients, and business partners.
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GLOBAL HEAD OF APPLICATION MANAGEMENT FINISHING (M/F/D) ChtgroupTübingen 1mo Lead global application services and support for the textile finishing segment, including lab work, customer trials, and technical support for sales and portfolio management.
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Supervisor-Field Service GenptRock Springs, WY, USA 1mo Lead a field service team of technicians to ensure effective work performance, customer satisfaction, and adherence to SOPs, KPIs, and Lean Six Sigma programs.
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Team Leader Account Management Radius-LimitedRonse, Flemish Region, be 1mo Leading a team of Account Managers to ensure excellent service for existing customers and optimize operational processes.
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Customer Operations Lead↗ HerculesSan Francisco, CA, US $100k–$100k1mo Lead day-to-day customer operations, billing, and non-technical support while managing a contractor team to scale capacity.
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Supervisor Installation AndersenDes Plaines, IL, US $87k–$87k1mo Support Installation Managers in leading installation, project management, and service teams to increase branch operating profit by improving team effectiveness, FTT rates, and reducing remakes through coaching and training.
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Teamleiter Customer Service DACH (m/w/d)↗ KrampWels, O, AT 1mo Leading a team of 15-20 customer service agents to ensure reliable support via phone, chat, and email, handling orders, inquiries, and complex cross-functional issues for the DACH region.
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Disability Payment Team Leader SunlifeMontreal, Quebec $58k–$93k1mo Lead a team within the Disability Payment organization to achieve operational excellence and meet CPP/QPP targets for clients.
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Manager, Service Delivery↗ TtecCiudad de México, DIF, MX 1mo Lead and mentor a call center team to meet client goals, resolve customer escalations, and maintain high-quality customer experiences.
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Technical Support Manager↗ SramSão José dos Campos, SP, BR 1mo Lead and develop Technical Support operations for SRAM's product portfolio in Brazil, managing teams, warranty processes, and customer/distributor relationships.
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Vulnerable Customer Team Lead↗ Wise Australia InvestmentsSão Paulo, SP, BR $198k–$264k1mo Lead a dedicated team of Vulnerable Customer Consultants to ensure fair treatment, regulatory compliance, and efficient handling of cases for vulnerable customers.
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Senior Customer Service Lead & Trainer↗ PavagoRemote 1mo Lead, coach, and develop a high-performing remote customer service team supporting U.S.-based customers across phone, email, chat, and digital channels.
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Profit Centre Manager↗ Noble CorporationCollingwood, ON, CA 1mo Lead and inspire a team to deliver on service commitments, manage profit centre operations, and drive financial performance in the plumbing/HVAC wholesale industry.
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Team Leader Operations - English & Exams BritishcouncilIndia 1mo Deliver optimum floor support by mentoring/coaching team members, maintaining excellent Customer Service experience, and achieving process KPIs in a 24x7 BPO environment.
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Backup Care Manager↗ WellthyRemote $66k–$66k1mo Lead a team of Backup Care specialists to deliver timely, high-quality support to Wellthy members, managing daily operations, escalations, and continuous improvement.
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Senior Director, IP Service Operations ClarivateR271- Noida, IN 1mo Managing and governing Patent and Trademark Renewals operations ensuring compliant execution, operational stability, and client delivery across high-volume portfolios.
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PageWide Industrial Customer Program Manager (CPM) HpCorvallis, Oregon, United States of America $116k–$116k1mo Serve as the primary Customer Assurance focal point for key customers to drive technical program execution, resolve escalations, and lead customer experience improvements in complex industrial printing environments.
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Team Leader Desk Collection Cermati-ComJakarta, Jakarta, id 1mo Manage and oversee the desk collection process, including reporting and team performance.
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Running Operations Coordinator - Iberia↗ PowerdotLisboa, P11, PT 1mo Own operational performance of an EV charging network across a Portuguese region, managing field teams and service providers to maximize uptime and reliability.
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Claims Team Leader AllstateRemote $80k–$137k1mo Lead a team of 10-15 auto liability adjusters and vendors to manage complex claims, arbitrations, and settlements while ensuring exceptional customer service via chat.
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Reception Team Lead↗ Farber and Company Attorneys, P.C.Remote $264k–$264k1mo Lead and supervise a small group of receptionists to provide high-quality front-line support for California legal teams.
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Customer Service Team Lead↗ Mitsubishi ChemicalMorrisville, PA, US $0k–$0k1mo Oversee daily operations of the Customer Service team and serve as the primary liaison between Gelest and its customers to ensure exceptional service delivery.
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Manager, Claims Legal Support↗ DesjardinsMississauga, ON, CA 1mo Lead a team of 7 Section Managers and 100+ professionals delivering law clerk services and legal administrative support for Property and Casualty Insurance Defence in the OAW region.
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Reception Team Lead↗ Viva EngageRemote $264k–$264k1mo Lead and supervise a small group of receptionists to provide high-quality front-line support for California legal teams.
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Coordinador de Cobranza↗ Servicios Profesionales de Asesoría Gonzalez Y AsociadosAnzures, DIF, MX $144k–$144k1mo Oversee collections operations to ensure recovery of overdue accounts and meet company targets.
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?Client Services Manager↗ Steinbach, MB, CA $60k–$60k1mo Lead client service operations, strengthen long-term customer relationships, and drive service excellence for organizations.
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Insurance Residential Claim Project Manager (Public Adjuster)↗ My Claim WarriorRemote $65k–$65k1mo Oversee the day-to-day movement of residential insurance claims through internal processes, ensuring efficient progression from intake to settlement.
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Client Services Manager↗ Clean Clean VancouverVancouver, BC, CA $0k–$0k1mo Lead client services team to deliver responsive customer support, manage client relationships, and oversee service quality for cleaning services.
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Customer Experience Manager↗ Guardian IndustriesAuburn Hills, MI, US 1mo Lead the Customer Account team to drive high customer satisfaction, manage account strategies, and align with commercial business objectives.
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Team Leader I - Unidade Del Castilho↗ AtentoRio de Janeiro, RJ, BR $0k–$0k1mo Lead customer service operations teams, focusing on performance analysis, KPI monitoring, and continuous improvement of service processes.
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Operations Manager I↗ ConcentrixChiang Mai, Chiang Mai, Thailand 1mo Coaching and supervising a group of Team Leaders to ensure Client Service Level Agreement and financial expectations are achieved.
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Administrador de Contrato Geociencias SgsCopiapó, Copiapó, cl 1mo Manage and develop geosciences contract services, ensuring safety, quality, costs, and deadlines are met while acting as the primary liaison with the client district.
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Service Manager [26139] Sopra-SteriaNoordwijk, ZH, nl 1mo Lead and coordinate a service team to ensure efficient execution of activities, alignment with contractual commitments, and high-quality delivery meeting agreed service levels and KPIs.
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Mentor de Desempeño↗ CcsiDe las Américas, JAL, MX $1k–$1k1mo Mentoring new agents and underperformers during their first 30 days to ensure operational and cultural integration.
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Insurance Regional Operations Manager↗ GallagherBogotá, CUN, CO 1mo Lead coordination of centralised operations processes for Latin America within the Global Centre of Excellence (GCoE) for the insurance broking business.
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Call Center Supervisor - Water Wings↗ Unleashed BrandsRemote, US 1mo Lead day-to-day operations for Water Wings Swim School within the Guest Loyalty Team contact center, managing Team Leads and agents to meet performance targets.
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Self-Funded Director, Claims↗ Amwins Group, IncRemote 1mo Provide operational and strategic leadership to the Amwins Self-Funded Claims Department, driving service excellence, staff development, and continuous improvement.
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HVACR Service & Safety Leader JciCinisello Balsamo-Milano-Italy $41k–$41k1mo Lead operational delivery for assigned jobs and customers in the HVACR sector, ensuring service excellence and financial performance.
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Claims Team Manager - Auto Liability AceLincoln, RI, US $93k–$93k1mo Manage a team of auto liability claims representatives, ensuring compliance with regulatory requirements and best practices while monitoring performance and customer service quality.
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Sales and Customer Experience Supervisor↗ Self Storage PlusWoodbridge, VA, US $60k–$60k1mo Lead, coach, and develop Sales and Customer Experience Agents while managing daily operations, staffing, and quality assurance for a contact center team.
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Employee Benefits Service and Operations Leader BbinsuranceMinneapolis, MN, USA $150k–$150k1mo Oversee employee benefits service operations to improve client service, quality, retention, and operational efficiencies while supporting business growth.
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Líder de SAC↗ Madm BrasilOsasco, SP, BR 1mo Leading customer experience, operational quality, AI monitoring, and critical customer service (SAC) teams.
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Senior Manager, Collections↗ GoeasyMississauga, ON, CA $936k–$936k1mo Lead and develop high-performing managers and teams within the Collections operation to improve processes, strengthen controls, and deliver better outcomes for customers and the business.
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Case Officer and Workflow Support (EO)↗ Building Safety RegulatorNewcastle upon Tyne, ENG, GB $32k–$32k1mo Support Regulatory Leads with high-risk building safety operational functions by managing cases, coordinating multi-disciplinary teams, and ensuring accurate data tracking for building control and in-occupation assessments.
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Customer Service Manager AgilentUS-DE-Wilmington $98k–$98k1mo Provides leadership for field sales/support activities, order fulfillment, global credit/risk management, collections, and inventory management to ensure customer satisfaction and operational excellence.
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Supervisor, Field Service↗ JBT MarelCampinas, SP, BR 1mo Lead and develop a team of 10-20 field service engineers to ensure efficient and high-quality service delivery to customers.
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Business Unit Manager Asbestos Belgium EurofinsMerelbeke-Melle, Vlaanderen, be 1mo Lead and develop the Asbestos Services Business Unit, driving operational and financial performance while managing a team of ~25 FTE in laboratory analysis, inspections, and regulatory compliance.
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