Site Account Manager
Core
Operations leader responsible for executing service delivery, ensuring operational excellence, and managing client relationships for a BPO/outsourcing environment.
Role type
Senior Site Account Manager (Operations)
Builds
Client service delivery and operational workflows
Domain
Business Process Outsourcing (BPO) / Customer Service
Required skills
People leadership, P&L management, contract management, SLA compliance, team development, financial analysis, client relationship management, workflow optimization
Preferred skills
Experience with Engage platform, multi-service solution delivery, due diligence for new business
Technologies
Engage, Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs; manage full employee lifecycle including hiring, training, and performance management; ensure compliance with SLAs and company policies; manage monthly P&L, labor allocations, and invoicing; create and present monthly Client Service Reviews (CSR); foster cross-training and team culture; drive continuous improvement and resolve escalated client issues.
Seniority
Senior, hands-on IC
