TEAMLEITUNG (M/W/D) BIBLIOTHEKSSERVICE
Core
Leading the library service department to develop customer service standards, manage complaints, and implement digital/analog projects for a public library.
Role type
Senior team lead (library service)
Builds
Customer service processes, digital library offerings, and service regulations
Domain
Public sector / Library and Information Science
Deliverable
product features
Required skills
Team leadership, project management, change management, customer service strategy, process optimization, regulatory development
Preferred skills
Experience in public-facing service, project planning and coordination, stakeholder communication
Technologies
Open Library, ePayment, electronic registration systems, digital signature tools
Responsibilities
Develop and evaluate customer service quality standards; manage complaint handling and customer retention strategies; lead digital and analog service projects; participate in drafting service regulations and fee schedules; lead the service team and provide direct customer consultation and research support