Case Operations Manager
Core
Mini-COO of cases driving effective and efficient work up of client cases from sign-up to settlement.
Role type
Senior operations manager (complex litigation)
Builds
Case operations workflows, client communication programs, and team infrastructure
Domain
Legal services / Complex Litigation / Personal Injury
Required skills
Operational excellence, strategic mindset, inventory reporting, cross-functional partnership, communication program design, staffing management
Preferred skills
Legal industry knowledge (personal injury), Salesforce experience, startup/high-growth environment experience
Responsibilities
Develop and implement tools and processes for case teams; Manage timeline, pace, and scope of case work up; Provide inventory reporting and performance evaluation; Partner with Product, Legal, Marketing, and vendors to solve obstacles; Design client outreach plans and organize events; Oversee staffing, training, and onboarding of case team members
Seniority
Senior, hands-on IC