Senior Manager of Environmental Services
Core
Regional leadership for Environmental Solutions Customer Support operations, ensuring high-quality, compliant, and scalable service delivery across complex, regulated workflows including waste profiling, onboarding, approvals, and billing.
Role type
Senior Manager, Customer Support Operations
Builds
Customer support operations for hazardous and regulated waste services
Domain
Environmental Services / Hazardous Waste Management
Required skills
People leadership, operational performance management, regulatory compliance (RCRA, DOT, TSCA), cross-functional partnership, process standardization, stakeholder management, data analysis
Preferred skills
Experience with enterprise system migrations, change adoption, executive communication
Technologies
Enterprise systems, operational data tools
Responsibilities
Lead customer support operations across assigned regions; Own service performance, turnaround times, accuracy, and customer experience outcomes; Act as the senior escalation point for complex customer, regulatory, and operational issues; Drive standardization of processes and handoffs; Coach and develop a team of professionals; Serve as a primary Customer Support liaison to Sales, Operations, Compliance, Legal, Billing, and Enterprise Programs; Lead change adoption for new tools, processes, and operating models; Ensure Customer Support operations adhere to all applicable regulatory, audit, and compliance requirements.
Seniority
Senior, hands-on leader with regional scope