Customer Services Account Lead
Core
Build and maintain strong relationships with customers and repair partners while managing repair management, after-sales activities, and service requests for a diverse European customer base.
Role type
Senior Customer Services Account Lead
Builds
Repair and sales orders, delivery updates, returns, and service-related transactions
Domain
Aerospace, Aviation, Manufacturing, Industrial Services, MRO
Deliverable
client delivery
Required skills
Customer relationship management, Order administration, Repair management, Quotation processing, Issue resolution, ERP/CRM systems proficiency, Operational process knowledge, Team guidance
Preferred skills
Aerospace/Aviation/MRO industry experience, Repair management process knowledge, Mentoring/coordination experience, European/international stakeholder support
Responsibilities
Develop and maintain relationships with customers and repair partners; Manage repair orders and coordinate WIP activities; Process customer orders for spare parts and equipment; Resolve customer inquiries and operational issues; Support team onboarding and process improvement initiatives
Seniority
Senior, hands-on IC with team support