Manager, Facility Services
Core
Lead a team of Facility Services professionals to drive operational excellence, enhance customer experience, and support business growth through effective service delivery and process improvement.
Role type
Manager, Facility Services
Builds
End-to-end work order management processes and service delivery for commercial contractors
Domain
Facilities Management / Service Automation
Required skills
Operational leadership, team development, process improvement, customer experience management, resource management, performance management, cross-functional collaboration, account management, problem-solving, strategic planning
Preferred skills
Enterprise SaaS experience, facilities management knowledge, multi-site team management
Technologies
ServiceChannel platform, work order management systems
Responsibilities
Lead day-to-day operations of the Facility Services team, implement daily management practices for work order processes, drive operational efficiency through standardized processes, lead and coach team members, develop professional growth plans, deliver performance feedback, foster customer relationships, monitor account health, support special projects and strategic initiatives
Seniority
Manager, hands-on leadership