Service Manager (gn)
Core
End-to-end management of B2B services ensuring reliability, efficiency, and contractual compliance while driving economic performance and customer satisfaction.
Role type
Senior Service Manager (B2B)
Builds
Managed service operations for clients in banking, insurance, and healthcare sectors
Domain
Business Process Outsourcing (BPO) / Managed Services
Required skills
B2B service management, SLA/KPI monitoring, service economics, stakeholder management, process optimization, resource planning, risk management
Preferred skills
Experience in banking/insurance/healthcare, German and English fluency, change management
Technologies
Service management tools, reporting platforms
Responsibilities
Oversee service delivery quality and efficiency, manage client relationships and escalations, control service economics and forecasting, coordinate internal and external service providers, drive continuous process improvement, plan resources and capacity
Seniority
Senior, hands-on IC