Customer Experience Team Manager - Korean Team (Based in Seoul)
Hybrid
Core
Lead a team of approximately 15 contact center agents in an inbound contact center setup, ensuring service levels are met and driving business performance.
Role type
Senior Contact Center Team Manager
Builds
Inbound customer support operations and team performance
Domain
Travel technology / Customer Experience
Required skills
People management, Coaching and mentoring, Performance evaluation, Process improvement, Stakeholder management, Recruitment and hiring, Shift management, Data analysis, Microsoft Office proficiency, Quality assurance
Preferred skills
Remote team management, Managing stakeholder relationships
