Operation Assistant Manager (Supervisor/ra) Call Center-Sector Banca
Core
Manage a call center coordination team for a banking client, ensuring service quality, profitability, and KPI optimization.
Role type
Senior IC operation assistant manager (call center)
Builds
Call center operations and service delivery for banking clients
Domain
Banking / Contact Center
Required skills
Team leadership, KPI analysis, operational planning, conflict resolution, CRM usage, Google Sheets/Excel, decision making, adaptability
Preferred skills
Native/C1 Catalan, English, advanced KPI control, motivation skills
Technologies
CRM, Google Sheets, Excel
Responsibilities
Coordinate and support team performance, implement campaign strategies, analyze and improve KPIs, plan resources for contracted service, maintain client communication, foster trust with corporate clients, lead the assigned team, maintain active communication channels for policies and training.
Seniority
Senior, hands-on IC