Lab Operations Manager - Project and Service Operations
Core
Leads a team coordinating customer projects and delivering consistent service experiences throughout the testing lifecycle.
Role type
Senior IC operations manager (project & service delivery)
Builds
Customer service standards, project execution workflows, and team capabilities
Domain
Healthcare / Laboratory testing / Medical device services
Required skills
People leadership, customer service management, project coordination, resource planning, performance metrics analysis, process improvement, cross-functional collaboration, issue resolution, team development, change management
Preferred skills
Laboratory testing experience, life sciences background, contract services experience, project management training, continuous improvement training
Technologies
Microsoft Office, customer management systems, project management systems
Responsibilities
Recruit, onboard, train, develop, and retain employees; Establish and reinforce customer service standards; Oversee assignment and completion of customer projects; Monitor service performance and project milestones; Address escalated customer concerns; Partner with laboratory operations and commercial teams; Develop succession plans and strengthen team capabilities; Lead initiatives to improve efficiency and customer experience
Seniority
Senior, hands-on IC