Business Manager till Releasy
Core
Business Manager leading and supporting Team Leaders for two client projects, ensuring resources and conditions for delivery.
Role type
Senior IC Business Manager
Builds
Outsourced customer service operations for telecom, media, e-commerce, travel, and public sector clients
Domain
Customer service outsourcing
Deliverable
client delivery
Required skills
Leadership, resource planning, budget management, stakeholder communication, team development, operational prioritization
Preferred skills
Post-secondary education, customer service experience
Technologies
None stated
Responsibilities
Lead and support Team Leaders, plan and prioritize resources, manage budget and track costs, maintain dialogue with clients, ensure continuous feedback, foster a positive work environment
Seniority
Senior, hands-on IC