Team Leader | BPCE-IT
Hybrid
Core
Lead a team of network security specialists to ensure the quality, continuity, and ongoing improvement of services delivered to clients.
Role type
Team Leader / Service Delivery Manager
Builds
Network security services for clients
Domain
Banking / Network Security
Required skills
Team leadership, Project coordination, Incident management, Client relationship management, Technical expertise in network security, Continuous improvement, Performance reporting, Escalation management
Responsibilities
Lead and develop a team of network security specialists, Coordinate network security projects, Manage escalations and client feedback, Oversee incident and service-request ticket management, Implement continuous improvement initiatives, Prepare regular reports on team performance and service levels