Customer Service Team Leader
Core
Leading a small customer service team to ensure efficient delivery of service bookings, technical support coordination, invoicing, and customer support activities.
Role type
Customer Service Team Leader
Builds
Service bookings, technical support coordination, invoicing administration
Domain
Consumer goods (water systems) / Customer Operations
Deliverable
client delivery
Required skills
People leadership, operational oversight, customer escalation management, workflow optimization, invoicing administration, process improvement, performance reporting
Preferred skills
Team mentoring, stakeholder management, problem-solving, multi-system proficiency
Responsibilities
Lead, coach and support the customer service team; Manage service bookings, scheduling and quote processing; Handle escalated customer enquiries and complaints; Monitor service performance, workload and KPIs; Ensure accurate invoicing, records and system data; Drive process improvements and service excellence; Provide reporting and performance insights
Seniority
Individual Contributor, Team Lead