Manager of National Services
Core
Leading National Service operations and Aftermarket Readiness capabilities to ensure disciplined, scalable service execution and successful product introductions.
Role type
Manager of National Services and Aftermarket Readiness
Builds
National Service operations, warranty governance, and new product service readiness frameworks
Domain
Industrial manufacturing / Foodservice equipment
Required skills
Operational leadership, governance establishment, cross-functional coordination, team development, performance management, risk escalation, process improvement
Preferred skills
Experience in service operations, new product introduction readiness, cost-to-serve optimization
Technologies
Dispatch systems, warranty management tools, operational data analytics
Responsibilities
Lead National Service operations across dispatch, warranty, claims, and service-readiness functions; Establish operating standards and performance expectations for service execution; Partner with Product and Engineering to ensure readiness for new product introductions; Coach and develop the National Service organization; Monitor operational performance and escalate material risks; Drive continuous improvement in service efficiency and cost-to-serve.
Seniority
Manager, hands-on leadership with strategic oversight