Service Operations Manager - H/F/N
Core
Lead a service operations team to transform service delivery, ensuring safety, client satisfaction, and market growth for Alfa Laval in France and North/West Africa.
Role type
Senior Service Operations Manager
Builds
Service operations and client satisfaction for Alfa Laval's industrial solutions
Domain
Industrial equipment services (energy, food, water, marine)
Required skills
Team leadership, QHSE culture development, strategic planning, client relationship management, financial forecasting, continuous improvement
Preferred skills
Change management, digital tool adoption
Technologies
Digital tools for operations
Responsibilities
Lead a team of 35+ people including managers, ensure QHSE culture, deploy group service strategy, manage client relations, forecast operations results, pilot continuous improvement projects
Seniority
Senior, hands-on IC