Leiter Vertriebsinnendienst (m/w/d)
Core
Leading the internal sales operations team to ensure smooth order processing and customer support for a custom machinery manufacturer.
Role type
Senior Sales Operations Manager (Team Lead)
Builds
Order fulfillment processes, customer service workflows, and sales team performance
Domain
Industrial machinery manufacturing (specialized systems and plants)
Required skills
B2B sales process expertise, team leadership and coaching, order management, customer relationship management, process optimization, technical and commercial understanding
Preferred skills
Experience in multi-stage trade sales, digitalization affinity, marketing mindset
Technologies
CRM systems, ERP systems, sales automation tools
Responsibilities
Manage daily internal sales operations and order processing, lead and coach the sales support team, optimize sales and customer service processes, act as escalation point for complex customer inquiries
Seniority
Senior, hands-on IC with team leadership