Customer Delivery Manager with English
Core
Lead delivery of high-value contracted services, manage operational relationships, and ensure SLA delivery and cost commitments for clients.
Role type
Senior Customer Delivery Manager
Builds
High-value contracted services and seamless service delivery
Domain
IT Services / Outsourcing
Required skills
Service management (ITIL, Six Sigma), Risk management, Team leadership, Financial management (P&L, cost targets), Strategic planning, Client relationship management, Project management, Data analytics, Reporting
Preferred skills
Outsourcing experience, Consulting experience, Project coordination, Difficult account management
Technologies
MS Office, Reporting tools
Responsibilities
Develop and nurture customer satisfaction by owning operational relationships; Serve as primary contact for operational issues and manage performance metrics; Manage expense targets and ensure performance goals; Manage risk for projects and support timely SLA delivery; Lead teams for seamless service delivery; Provide support to account delivery managers on difficult accounts; Measure and report KPIs and identify revenue opportunities; Drive alignment around business review meetings and reporting cadences; Solve complex problems and lead moderate to high complexity projects.