Director, Application & Technical Service
Core
Build and lead a unified technical organization supporting customers from application discovery through project conversion and installed-base support, merging Applications Support, Field Service, and Regional FAEs.
Role type
Director, Application & Technical Service
Builds
A scalable technical organization and operating model for winning projects and improving customer experience in industrial automation and hygienic processing.
Domain
Industrial automation, process instrumentation, hygienic processing
Required skills
Leadership of customer-facing technical teams, technical-commercial judgment, team building, process improvement, executive communication, talent development, change management
Preferred skills
Experience with distributors, system integrators, OEMs, and end users
Technologies
None explicitly listed
Responsibilities
Lead and develop Application Support, Field Service, and Regional FAE capabilities; Hire and build the Regional FAE team; Establish engagement models between sales, support, and engineering; Convert customer process needs into specifications and wins; Coach commercial teams on technical capabilities; Improve Application Support effectiveness via standards and service levels; Lead Field Service for post-sale technical resolution; Create feedback loops to Product and Engineering; Partner with Regional Sales Leaders on strategic accounts; Define KPIs and operating cadence; Shape long-term technical organization and talent strategy.
