Field Service Manager - SLA
Core
Lead the Field Service team to deliver superior customer service, ensure retention, and drive continuous improvement in field service operations for the Robotics Connected Care business.
Role type
Senior Field Service Manager
Builds
Field service operations strategies and customer service experiences for robotics solutions
Domain
Industrial Robotics / Field Service
Required skills
Field service operations management, team leadership, KPI tracking, continuous improvement, financial reporting, SLA management, partnership management, NPS tracking
Preferred skills
SAP, Concur, Workday, Robotics applications
Technologies
SAP, Concur, Workday, Robotics applications
Responsibilities
Lead Field Service team with full accountability of daily activities, Create and review field service operations strategies, Drive continuous improvement of field service quality, Steer performance via KPIs and corrective actions, Manage financial reporting (Orders, Revenue, EBITA), Track SLA contract renewal statistics, Maintain Value Provider partnerships, Track NPS Score and manage escalations
Seniority
Senior, hands-on IC
