BPO Team Leader - Spanish
Hybrid
Core
Manage operations team within a medical assistance service, handling complex cases and high-demand periods.
Role type
Team Leader in medical assistance operations
Builds
Medical assistance services for customers
Domain
Healthcare / Customer Service
Required skills
Team leadership, operational planning, incident management, KPI monitoring, staff training and coaching, cross-department collaboration, cost control, data analysis
Preferred skills
Experience in call/contact centres, strong communication, problem-solving, motivation
Technologies
None stated
Responsibilities
Supervise daily operations, support team with complex cases, train and evaluate members, organize staffing, monitor KPIs, collaborate on customer experience, prepare performance reports
Seniority
Mid-level, hands-on IC