Client Service Supervisor
Core
Lead delivery of high-quality client service in Custody while overseeing a team responsible for daily client support.
Role type
Senior IC client service supervisor (custody)
Builds
High-quality client experiences and team outcomes in custody operations
Domain
Financial services / Custody
Deliverable
client delivery
Required skills
Client relationship management, team leadership, operational risk management, prioritization, decision-making, process improvement
Preferred skills
Custody product knowledge, prior leadership experience
Technologies
N/A
Responsibilities
Own client relationships and lead complex client interactions; Lead, coach, and develop team members; Oversee resolution of operational issues and high-risk cases; Manage team priorities and make informed decisions; Identify and manage operational risks; Partner with stakeholders to improve service quality
Seniority
Senior, hands-on IC with team leadership