Teamleiter (w/m/d) für Informations- & Telekommunikationstechnik
Core
Leading a service technician team to ensure work quality, optimize workflows, and handle technical escalations for clients in the ICT sector.
Role type
Team Lead (Service Operations)
Builds
Service delivery and technical support for clients
Domain
Information & Telecommunications Technology
Required skills
Team leadership, workflow optimization, technical troubleshooting, resource planning, onboarding, cost/quality/time control, sales support, customer liaison
Preferred skills
Technical affinity in ICT, customer-oriented mindset, independent work, communication, assertiveness
Technologies
ICT systems, telecommunications equipment
Responsibilities
Lead and discipline the service technician team, optimize workflows, resolve technical escalations, plan personnel and resource deployment, onboard and develop team members, manage cost/quality/time controls, support sales with technical reviews, coordinate with technology center lead, act as customer technical contact
Seniority
Mid-level, hands-on IC with management duties