FBS Customer Care Supervisor
Core
Supervises a team to enhance customer experiences for internal and external clients while ensuring compliance with risk guidelines and achieving profitable business outcomes.
Role type
Customer Care Supervisor
Builds
Customer service operations and team performance
Domain
Insurance (Property & Casualty) / Business Process Outsourcing
Required skills
Team management, Performance monitoring, Process improvement, Regulatory compliance, Coaching, Strategic alignment
Preferred skills
Insurance domain expertise, US Property & Casualty experience, Power BI, Chat/case management platforms
Technologies
Power BI, Chat platforms, Case management systems
Responsibilities
Monitor team performance metrics, Create performance improvement plans, Communicate performance metrics to team and management, Collaborate on process improvements, Maintain knowledge of regulatory requirements, Engage with customer inquiries
Seniority
Mid-level, hands-on IC