Teamleiter Customer Service (m/w/d)
Core
Lead a 5-person Customer Service team to handle customer inquiries, technical issues, and complaints for a roofing manufacturer.
Role type
Team Lead, Customer Service
Builds
Customer service operations and processes for roofing products
Domain
Manufacturing (roofing materials)
Required skills
Team leadership, customer relationship management, conflict resolution, process improvement, ERP system usage, MS Office
Preferred skills
Technical understanding of construction products, experience with Microsoft Dynamics Business Central, prior leadership experience
Responsibilities
Lead and develop a 5-person Customer Service team, handle customer inquiries and complaints, act as escalation point for complex issues, collaborate with sales and technical departments, optimize service processes, manage high-volume daily tasks
Seniority
Mid-level, hands-on team lead