Sachgebietsleitung (m/w/d) Kundenservice
Core
Leading the Customer Service and Billing department, managing ~7 employees, overseeing complaint handling, administrative procedures, and wastewater management tasks.
Role type
Department Manager (Public Administration)
Builds
Customer service processes, billing operations, wastewater management administrative workflows
Domain
Public Utilities / Water Management
Required skills
Team leadership, process optimization, project management, stakeholder communication, legal compliance, digital transformation
Preferred skills
Wastewater management experience, agile methodologies, change management, KVP
Technologies
Digital tools for process management
Responsibilities
Manage department staff and development, oversee complaint and administrative procedures, define department goals and digitalization strategy, plan resources
Seniority
Mid-Senior, Management